Product Designer

Product Designer

I apply behavioral science to product design to drive measurable business results a cross fintech, travel, and retail.

How I approach design

Start with the problem, not the solution

Most design failures happen before a single wireframe is drawn. I spend disproportionate time at the front end — mapping behavioral reality, identifying where user intent breaks down, and reframing the actual problem before any solution is proposed. The brief is rarely the real brief…

Behavioral science as a strategic lens

I draw on formal training in behavioral psychology — Octalysis, cognitive load theory, choice architecture, loss aversion — not as decoration but as a diagnostic and generative tool. It's how I build hypotheses that are specific and testable, not generic best practices dressed up as insight.

Design for Decisions, Not Just Interfaces

Every screen is a decision point. I design flows that reduce friction, increase perceived value, and guide users toward confident action — with the most attention on the moments that matter to business: conversion points, drop-off zones, and commitment thresholds.

Measure what you ship

I define success metrics before design begins and build validation into the process. Not to cover myself — but because design that can't be measured can't be improved, and can't justify its existence to a business.

Reducing drop-off in a 12-step acquisition funnel

Role: Behavioral Designer & Strategist
A major European bank with 200,000+ employees and 175M consumers was losing over 88% of users at critical onboarding steps. I was brought in as the behavioral design lead to diagnose why and rebuild the conversion strategy — solo — across 6 product lines simultaneously. The brief was to reduce drop-off. The actual problem turned out to be something far more nuanced.

Premium UX Template for Framer

Uplift

+8,37%

Conversión rate

+6,51%

Reducing drop-off in a 12-step acquisition funnel

Role: Behavioral Designer & Strategist
A major European bank with 200,000+ employees and 175M consumers was losing over 88% of users at critical onboarding steps. I was brought in as the behavioral design lead to diagnose why and rebuild the conversion strategy — solo — across 6 product lines simultaneously. The brief was to reduce drop-off. The actual problem turned out to be something far more nuanced.

Premium UX Template for Framer

Uplift

+8,37%

Conversión rate

+6,51%

Checkout & Tier Optimization

Redesigned checkout flow and pricing tier selection for Spain's largest bus operator using behavioral psychology principles. Live implementation showed improved conversion rates.

Project Type: Behavioral UX Design | Transportation
Role: Product Designer (Behavioral Psychology)
Timeline: 6 weeks | 2024
Status: LIVE - Improved conversion reported

Premium UX Template for Framer

Role

Product Designer

Improved conversion


Loyalty Redesign For European Transport Leader

Conducted comprehensive behavioral research (surveys, living labs, psychology analysis) for major transportation operator. Identified distinct user archetypes and designed scientifically-backed loyalty strategy using advanced behavioral frameworks.

Premium UX Template for Framer

Loyalty arquitecture

Octalysis

Research

Live Labs

Turning a high-traffic homepage into a conversion engine

Role: Product Designer
A major European bank's homepage had massive traffic but weak engagement. Users were overwhelmed by choices and leaving. As lead product designer, I applied choice architecture and decision-framing principles to restructure the page hierarchy around user intent, reducing cognitive load and guiding users toward action

Premium UX Template for Framer

User engagement

+125%

CTR

+4.48%

Banking Homepage Optimization

Redesigned a major European bank's homepage that was bleeding users despite massive traffic. Applied behavioral science principles to guide user decisions instead of overwhelming them. Result: +125% engagement in key sections and +4.48% click-through improvement. Proof that smart design beats pretty design when it comes to actual business metrics.

Premium UX Template for Framer

User Engagement

+125%

CTR

+4.48%

Product designer and expert in

user experience

user experience

user experience

user experience

user experience

with over

6 years

6 years

6 years

6 years

6 years

of industry exeperience.

I combine

behavioral science

behavioral science

behavioral science

behavioral science

behavioral science

with strategic design to create

solutions grounded in human psychology.

Product designer and expert in

user experience

user experience

user experience

user experience

user experience

with over

6 years

6 years

6 years

6 years

6 years

of industry exeperience.

I combine

behavioral science

behavioral science

behavioral science

behavioral science

behavioral science

with strategic design to create

solutions grounded in human psychology.

Product designer and expert in

user experience

user experience

user experience

user experience

user experience

with over

6 years

6 years

6 years

6 years

6 years

of industry exeperience.

I combine

behavioral science

behavioral science

behavioral science

behavioral science

behavioral science

with strategic design to create

solutions grounded in human psychology.

Alicia Gomez

Account Director

"Her dedication to helping others grow and shine makes her an inspiring leader."

Mario Romero

Business, Product and Strategy Manager

"Trust is paramount. Every aspect of defining, designing, and managing each initiative, as the criteria and expertise she brings are essential and instill immense confidence."

Simon Immerzeel

Senior Service Designer

"…she is a sharp, collaborative, driven, and thoughtful teammate. Equal parts fun and focused, she possesses an incredible ability to brainstorm ideas while maintaining a keen attention to detail."

Alicia Gomez

Account Director

"Her dedication to helping others grow and shine makes her an inspiring leader."

Mario Romero

Business, Product and Strategy Manager

"Trust is paramount. Every aspect of defining, designing, and managing each initiative, as the criteria and expertise she brings are essential and instill immense confidence."

Simon Immerzeel

Senior Service Designer

"…she is a sharp, collaborative, driven, and thoughtful teammate. Equal parts fun and focused, she possesses an incredible ability to brainstorm ideas while maintaining a keen attention to detail."

Alicia Gomez

Account Director

"Her dedication to helping others grow and shine makes her an inspiring leader."

Mario Romero

Business, Product and Strategy Manager

"Trust is paramount. Every aspect of defining, designing, and managing each initiative, as the criteria and expertise she brings are essential and instill immense confidence."

Simon Immerzeel

Senior Service Designer

"…she is a sharp, collaborative, driven, and thoughtful teammate. Equal parts fun and focused, she possesses an incredible ability to brainstorm ideas while maintaining a keen attention to detail."

Skills

Skills

Behavioral Design Strategy

Product Design

UX Research

Conversion Optimization

UX Research

Design Systems

Workshop Facilitation

Experience

Experience

Product Designer & Behavioral Specialist

Product Designer & Behavioral Specialist

Leading behavioral strategy and CRO for Fortune 500 clients including Santander, Air Europa, IKEA, and AXA. Applying behavioral science frameworks to drive measurable business impact across fintech, travel, and insurance.

Leading behavioral strategy and CRO for Fortune 500 clients including Santander, Air Europa, IKEA, and AXA. Applying behavioral science frameworks to drive measurable business impact across fintech, travel, and insurance.

Flat 101

Flat 101

2024 - Present

2024 - Present

Product Designer

Product Designer

Designed product experiences for CUPRA's automotive platform. Led design system migration and user research for pre-delivery customer journeys.

Designed product experiences for CUPRA's automotive platform. Led design system migration and user research for pre-delivery customer journeys.

Merkle

Merkle

2023 - 2024

2023 - 2024

Digital Designer

Digital Designer

UX/product design consulting for clients across e-commerce and digital services.

UX/product design consulting for clients across e-commerce and digital services.

IC

IC

2019 - 2023

2019 - 2023

Digital Designer

Digital Designer

Digital design and campaign work for international clients within one of the world's largest agency networks.

Digital design and campaign work for international clients within one of the world's largest agency networks.

Dentsu

Dentsu

2019 - 2021

2019 - 2021

Currently exploring new opportunities in product design.
Open to remote roles worldwide.

Send message